Return & Refund Policy

Thank you for shopping at Vendor America.

We stand behind our products and want you to shop with confidence. We offer a 30-day money-back guarantee on eligible returns.

Returns

You have 30 calendar days from the date you received your order to request a return.

Eligible returns:

• The item must be returned in a resalable condition.
• For unopened items: full refund (minus the original shipping cost).
• For opened items: accepted only if no more than 25% of the product has been used (by weight/volume). We will inspect to confirm the remaining amount.
• Item must include original packaging and proof of purchase (order number or receipt).

Non-returnable items (no refunds or returns):

• Products where more than 25% has been used or consumed.
• Items that are damaged, abused, tampered with, or show signs of misuse after delivery.
• Personalized, custom-made, or perishable items marked “Final Sale” on the product page.

Defective, damaged, or incorrect items:

• Contact us within 7 days of delivery with photos of the issue.
• We will arrange a replacement or full refund (including original shipping costs) at our discretion.
• For defective products under the manufacturer's warranty, customers must contact the manufacturer first.

How to Return an Item

1. Contact us within 30 days via the form below or email [your support email] with your order number and reason for return.
2. We will provide a Return Merchandise Authorization (RMA) number and return instructions.
3. Package the item securely in its original packaging and ship it back to the address we provide.
4. Include the RMA number on the outside of the package.

Refunds

• Once we receive and inspect the returned item (usually within 3–5 business days), we will notify you by email.
• If approved, we will process a refund to your original payment method within 5–10 business days (depending on your card issuer or payment provider).
• Original shipping fees are non-refundable unless the return is due to our error (wrong item, damaged on arrival).
• Return shipping costs are the buyer’s responsibility unless the return is for a damaged, defective, or incorrect item (in which case we cover it).

Shipping for Returns

• Change-of-mind returns (unopened or ≤25% used): Buyer pays return shipping.
• Our error (damaged, defective, wrong item): We cover return shipping and provide a prepaid label.
• Free return shipping is available for store credit or exchange (not cash refund).

Contact Us

If you have any questions about returns, need an RMA, or want to report an issue, please contact us using the form below or email [your support email].

We appreciate your business and are committed to making your experience positive.

Last updated: February 26, 2026